> ## Documentation Index
> Fetch the complete documentation index at: https://typebot-feat-elevenlabs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Chatwoot

The Chatwoot integration block allows you to open a Chatwoot widget to allow your user to directly talk to a human. It allows you to add a Live Chat layer on your typebot.

## Requirements

For this integration, you need a Chatwoot account and create a "Website" inbox:

<Frame>
  <img src="https://mintlify.s3-us-west-1.amazonaws.com/typebot-feat-elevenlabs/images/blocks/integrations/chatwoot/website-inbox.png" alt="Create website inbox" />
</Frame>

## Setup

Insert a Chatwoot block where you want to trigger the widget:

<Frame>
  <img src="https://mintlify.s3-us-west-1.amazonaws.com/typebot-feat-elevenlabs/images/blocks/integrations/chatwoot/options.png" alt="Chatwoot block" />
</Frame>

To find your website token, head over to Chatwoot in your Inbox settings:

<Frame>
  <img src="https://mintlify.s3-us-west-1.amazonaws.com/typebot-feat-elevenlabs/images/blocks/integrations/chatwoot/website-token.png" alt="Find website token" />
</Frame>

You can prefill user information by adding collected variables to the "Set user details" inputs.

For example, if you set the "Email" input to "[john@gmail.com](mailto:john@gmail.com)" then Chatwoot will automatically associate this email to the current user.

## Custom attributes

You can add these custom attributes that Typebot will automatically fill in for you:

### Result URL

You can link the current result URL to the Chatwoot conversation by creating this custom attribute:

<Frame>
  <img src="https://mintlify.s3-us-west-1.amazonaws.com/typebot-feat-elevenlabs/images/blocks/integrations/chatwoot/custom-attribute.png" alt="Chatwoot custom attribute" />
</Frame>

### Set user behavior

If you are prefilling user information, by default, if you leave the ID input empty, it will set the Chatwoot user ID as either the `Email` or the Result ID.

Setting the `Email` as the ID allows us to avoid having contact not properly merged together ([https://github.com/chatwoot/chatwoot/issues/2811](https://github.com/chatwoot/chatwoot/issues/2811))